Updated - COVID-19 Clinic Guidelines
Avian and Exotic Pet Clinic of Roanoke

Due to concerns about the spread of COVID-19 (2019 Novel Coronavirus) infection, the Avian and Exotic Pet Clinic of Roanoke is taking additional precautionary measures to protect the health and safety of our community so that we can continue to provide essential veterinary care for our patients.

We will continue to utilize curb side service with the option of patient drop-off, for appointments including emergencies until further notice.

If a pet owner has recently traveled to a high-risk country or region of this country, had any exposure to symptomatic or confirmed positive cases, or is confirmed positive themselves, we ask that they not bring their pets to the hospital unless the pet is having a medical emergency. We also ask that you have a healthy family member or friend bring your pet for the visit.

If you are not exposed, not symptomatic and/or vaccinated and if it is decided that we need to have you enter the clinic; while in the waiting area:  please wear an appropriate mask with nose, mouth and chin covered, maintain distance at least 6 feet between you and other clients, staff and pets. Limit the number of people who accompany each pet to the hospital to one. Use a hand sanitizer or the client restrooms to wash your hands as needed.  Note - Your signature of a symptom free waiver along with your temperature will be requested upon entrance to the clinic.

What clients should do and can expect when they arrive at our clinic (until further notice):
• Call 540-989-4464 when you arrive in the parking lot.
• An animal care team member will greet you outside of the clinic entrance with your admission forms and bring your pet/animal into the facility for evaluation. After your pet is evaluated, the veterinarian will discuss a plan for your pet’s care with you by phone.  Note:  Some forms are available here on our website for you convenience.
• You will then receive a phone call from a client service member to obtain a deposit via one of our payment methods, if admission for treatment, surgery or hospitalization is determined.
• You will receive updates via phone from either Dr. Stewart or another care professional.
• Patient visitation has been temporarily suspended, inside the clinic.  Other arrangements to visit with you pet(s) can be arranged case by case.
• Your pet’s discharge process will be discussed by phone and remaining balances will be collected prior to discharge from the clinic.
• We continue to keep our hospital clean and disinfect regularly, but the frequency and extent of cleaning has been increased in accordance with CDC recommendations to help prevent exposure and transmission of COVID-19 within our hospital. Staff hand-washing and surface disinfection is performed between patient visits and exams. We also require that anyone on our team who is not feeling well is required to stay home.

Pharmacy prescription and pet food services:

Our pharmacy will continue to dispense prescriptions and pet food as needed. Clients can call our main number to request refills. Our client service representative will contact clients for payment and the prescription package will be given to the client outside of the hospital entrance during normal business hours. Prescription refills and food can also be shipped for an additional charge.

We apologize about the inconvenience to you and your pet, but we do this in the best interest of everyone involved until risk levels subside, which we all hope is very soon.

Respectfully,

Dr. Paul Stewart, DVM